Medical alert systems are life-saving technologies that have helped countless people in emergency situations. What you may not realize, however, is that not all medical alert companies are the same. As we consider the safety precautions we need in our daily lives this National Medical Alert System Month, let us share five fine-print items to look for when evaluating which company might best serve your needs.
Even if a medical alert company doesn’t require a long-term contract, it may include binding terms and conditions in the fine-print. Make sure to ask about them and consider walking away if you’re unsatisfied. If the company adds significant items without making it known or easy to find, you may be better off with another alert provider.
Free trial periods are a great way to decide whether you like a particular product. After all, you’ll need to be comfortable using it in an emergency. Remember, however, that companies offering free trials sometimes include billing triggers. For instance, if you’re late returning the product you could be charged for the length of the period, or worse. Make sure you know when the company designates relevant beginning and end dates. Does the trial period begin when you place your order? Or when the product finally arrives?
Learn as much about refunds as you can before you sign the contract. What is the company’s policy for refunding your money? A service representative might say one thing, but the fine-print could say another.
When a medical alert service period expires, companies often automatically renew without notifying the user. This may be a welcome convenience, or it could feel like an expensive slight of hand. Either way, the renewal practice is probably spelled out in the company’s billing fine-print. Make sure to understand whether it applies, and plan accordingly if you’re no longer interested in the particular alert company.
Make sure you read and understand a medical alert company’s termination policy before signing up. Ask for help if terms are confusing as such policies may be difficult to decipher. It’s unlikely that billings will cease after a cancelation call. Charges will likely continue until all equipment is returned and approved, and shipping fees and other expenses are paid, whether fairly or unfairly applied.
We know this article may raise more questions than it answers. Do not wait to get the information you need on this important topic. Remember, at all times, we are your local law firm here to assist you 24/7 with your questions. Whether you are dealing with a product liability issue or another challenge like this, do not hesitate to schedule a free case evaluation.